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Shipping policy

SHIPPING

Domestic Shipments

  • Domestic orders ship via UPS Ground, USPS First Class, or USPS Priority Mail. All Vinyl Records & Books have the option to be Shipped via Media Mail.  You will be able to select your option at checkout.  We also offer our standard flat rates as well, you may choose from any of the options given at checkout.
  • We only offer Express or Overnight shipments by request and if available.  Email us if you are looking to have your order expedited. 
  • Free Shipping does not apply to Custom Furniture Items, Shipping rates are calculated after purchase and based on buyers shipping address.  We always get quoted rates for truck freight.
  • Orders typically ship within 1-7 business days (Excluding Custom Order or Handmade Items). We ship Tuesday - Friday excluding holidays.  Please keep in mind that we are a small operation. We do work as quickly as possible to ship all orders in a timely manner!
  • Crosley, Black Market Art Company, Annex Clothing, & Lowbrow Art Company brand items may take an additional 48-72 hours to ship, as some are made/shipped to order.
  • You will receive an email when your order ships with your tracking/shipment information.
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.
  • Orders Over $500 ship with Signature Confirmation Required for Safety
  • Any Shipments that are Returned to Sender (us), will be refunded less the cost of shipping.  If you wish to have the items re-sent, you must re-purchase them.  If you suspect there is an error with your address on your order, please contact us immediately so we can try to adjust the address with the courier.
  • We are not responsible for lost, or stolen items, or anything that happens to a package once it is in the hands of the the shipping courier.  For UPS, Claims may be Filed at UPS.com. 
  • We now offer ROUTE PACKAGE PROTECTION and highly recommend it for all orders!  They are a rad company that handle all shipping claims (no matter the service) and get claims resolved & reimbursed on your behalf.  The best part is all you have to deal is file direct with them, they reimburse you (or replace the items) and they do the rest - easy peasy!
  • We can assist with claims if needed. Email us.
  • All items are thoroughly inspected before leaving our facility, we are not liable for any damage caused while in transit.  We always suggest purchasing ROUTE Package Protection to avoid any issues. 
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.

International Shipments

  • We ship Internationally!
  • International orders ship via the United States Postal Service’s (USPS) First-Class Mail International or UPS Worldwide.
  • Average delivery time is 2-4 weeks, but can be quicker or slower depending on the destination and/or local customs and postal service.
  • International packages can be tracked at USPS.com or UPS.com
  • DeadRockers does not charge customs fees and is not responsible for reimbursement of any import duties and taxes which may be levied once the package reaches the destination country. 
  • We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the the shipping courier.  For UPS, Claims may be Filed at UPS.com.  
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.
  • Occasionally our shipping calculator is off (bigger box needed, more packaging for breakables, etc) and rates are actually higher than you may have paid.  If the amount is more than $7, we will email you to pay the difference if you wish to proceed with the order.
  • Please Note: We will not alter the amount on any order to adjust your custom fees/taxes. That is Illegal, Don't Ask!

    USPS Estimated Arrival Time By Service:

    • First Class Package: 1-3 Business Days (Not Insured)
    • Priority Mail: 1-3 Business Days (Includes Insurance up to $50)
    • Media Mail: 2-8 Business Days (Not Insured)

    UPS Estimated Arrival Time By Service:

    • Ground 1-5 business Days (Includes Insurance Up to $100)